1) How will you store my information if I give you any?

 

So that we can find the best support for you once a phone call has finished, we record information that you give us. This is kept either:

 

a) in a locked filing cabinet which only the Transform team can go into, or

b) in a password protected file if it’s on a computer.

 

Your information can also be seen by the Transform team only.

You can write and ask to see these records if you want to.

No information about you or your family can be seen outside of the Transform team.

 

2) Will you keep everything I tell you confidential?

 

Everything you tell us will be kept confidential within our team.

 

There are a few times where we would have to tell someone what we know, like the Police or Social Services. For example, this would be if:

 

a) you tell something that shows that a child or vulnerable adult is being or could be seriously harmed;

b) you tell us that you are seriously planning to harm yourself (suicide);

c) you tell us details about a terrorist threat

 

Before breaking confidentiality in these situations we would:

 

1) ask you if you would consider telling anyone else yourself;

2) ask your permission for us to speak about it with the relevant authorities, (if you did not give your permission we would consider very carefully before breaking confidentiality without your consent);

3) speak with the Project Coordinator at Transform before breaking confidentiality outside of our team.

 

If you would like to send us any feedback then you can email enquiries@transformdorset.co.uk